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improve it! Podcast – Developing Teams and Leaders Through Play, Improv & Experiential Learning

May 17, 2021

Failed it! Fam – Are you confident in your career?

On today’s minisode, our improve it! Director of Talent, Cristy Mercier, is here to talk to us about owning your confidence at work and how it can benefit you both professionally and personally.


About the Guest: Empirical evidence has shown that improvisational training has the ability to improve an employee’s trust, teamwork, communication, presentation skills, creative problem solving, and can improve a company’s overall corporate culture. No one knows that better than Cristy Mercier, she’s studied and performed this amazing art form at many institutions, some of which are The Second City, the iO Training Center, the Annoyance, and Comedy Sportz .

As the Director of Talent for improve it!, Cristy has conducted workshops across the country, leveraging improvisational techniques to improve employees’ skills in corporate settings, facilitating sessions for clients such as Exelon, Motorola Solutions, Groupon, Elkay Manufacturing, Accenture, The PrivateBank, Quicken Loans, Milhouse Engineering, Crowe Horwath, and many more.


About the Host: Erin Diehl is the founder and Chief “Yes, And” officer of improve it! and host of the failed it! Podcast. She’s a performer, facilitator and professional risk-taker who lives by the mantra, “get comfortable with the uncomfortable.” Through a series of unrelated dares, Erin has created improve it!, a unique professional development company that pushes others to laugh, learn and grow. Her work with clients such as United Airlines, PepsiCo, Groupon, Deloitte, Motorola, Walgreens, and The Obama Foundation earned her the 2014 Chicago RedEye Big Idea Award and has nominated her for the 2015-2019 Chicago Innovations Award.

This graduate from Clemson University is a former experiential marketing and recruiting professional as well as a veteran improviser from the top improvisational training programs in Chicago, including The Second City, i.O. Theater, and The Annoyance Theatre.

When she is not playing pretend or facilitating, she enjoys running and beach dates with her husband and son, and their eight pound toy poodle, BIGG Diehl.

You can follow the failed it! podcast on Instagram @learntoimproveit and facebook, and you can follow Erin personally on Instagram @keepinitrealdiehl here. You can also check out improve it! and how we can help your organization at We can’t wait to connect with you online!